This guarantee covers normal domestic use only, commercial use is not covered; it does not cover faults caused by, wilful damage, neglect, misuse, inappropriate cleaning, accidental damage & bespoke items. It also doesn't include water damage and other events outside Ben Simpson Furniture’s control.

Any product which is exposed to extreme heat, i.e., An open fire, or radiator, etc. can cause distortion in the wood which will not be covered under this guarantee. The guarantee is only valid for products purchased, installed and used in the United Kingdom.

Wood

Wood has natural characteristics such as, shrinkage, swelling, surface splitting and minor movement due to the change in temperature and humidity. This won’t affect the durability or lifespan of your furniture or shelving. Movement within the wood is completely normal & in most situations we feel this adds character to the product.

These natural movements are not structural defects, therefore are not covered in this guarantee.

Garden Furniture

Due to varying weather conditions we cannot guarantee our Garden furniture under our lifetime guarantee. We suggest covering or storing your garden furniture inside during winter months to avoid any unnecessary weathering of the timber.

Returns

You may return any item within 30 days of purchase for a full refund. Any return costs will be covered by the customer. The original purchaser must contact the company within this 30 day Period.

If for any reason there is a fault with an item the goods should be returned to Ben Simpson Furniture, this return cost will be covered by ourselves. At our discretion, we will either refund the purchase price or repair the damage and return the goods to you. If the damage is unrepairable, we will remake your order. This constitutes our sole obligation under this guarantee.

Due to a continuous product development. If in our opinion the product has failed under the terms of the guarantee and a replacement is offered but identical goods are no longer available, Ben Simpson Furniture will replace it with our nearest equivalent product.

WHO ARE WE...? We are Ben Simpson Furniture, Ben Simpson & Luke Kiernan. We produce a wide range of rustic industrial style furniture & hand crafted wooden shelves. Our designs are available online and can be purchased directly.

We take both privacy and personal data security seriously, so please take a moment to read through our Privacy Notice to ensure that you're comfortable.

This Privacy Notice sets out how we gather, use and protect any information that you give to us when you use this website. We may make changes to this notice from time to time by updating this page, so please check back occasionally to ensure that you are happy. In dealing with your personal data, we will comply with relevant legislation in force in England and Wales. 

CONTACT FORMS

Information collected via contact forms is used only by us to communicate with you regarding your enquiries. No one else receives this information.

ANALYTICS

We use Google Analytics to track anonymous usage data. Information is collected through the use of cookies and is used only to analyse site performance, and this gives us information on page views and site traffic (but NOT anything about who you are or any kind of personal information of any kind).

SHOPIFY

We use Shopify to power our online shop. We require your information in order to provide you with the best service possible & to ultimately complete your order. However no information or any details provided to us with your order will be used for targeted marketing. 

ABOUT COOKIES

Cookies are used by various plugins on our site in order to give us information about website visitors (analytics), to keep track of cookie consent/denial, to monitor shop information, and used by various social media sites when we embed content from them.

You may opt out of cookies when you visit via the banner at the bottom of the page. You can also clear your browser cache of all data (many cookies only last for a “session,” i.e. the duration of your visit).

We do not share names or email addresses sent via contact forms with any other party, unless you have given consent.

Google Analytics only retains info about visitors, pages viewed, etc. GA does not collect any info that could identify you personally (but they collect data around the web in various forms and aggregate it, so see further info below to manage that data).

Data collected by our shopping cart, Shopify, is only used by us to manage orders. 

Shopify does not collect any data from us (We have opted out of their data collection).Shopify itself does not share any data with anyone.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

This means that we retain your data for 5 years from the last date on which you logged onto our website unless we believe it is necessary to apply a different retention period as set out below.

We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

GOOGLE ANALYTICS

Google Analytics keeps data on site traffic up to 14 months, the shortest retention period available (but remember, site stats do not have any info about who you are personally). While my site does not give Google any personal info about you, other websites might have at some point…you can find out more & use tools to manage your Google data here.

SHOPIFY

Data from your order is kept for 180 days. This allows us to provide help on you order if there is an issue. 

HOW YOUR DATA IS PROTECTED

We use the plugin WPSecurity to keep the site and data secure. We also use two-factor authentication for my domain and hosting. Our website is hosted on a secure server & your transactions are carried out externally through secure payment systems. Their Privacy Policy can be seen here.

While I do not personally keep any data on any visitors, some plugins that I use do keep data. These plugins are all GDPR-compliant (or about to be), and have provided detailed privacy information:

Google Analytics: Here is Google’s privacy policy (with links to where you can access their data & change what’s collected): Google privacy info.

The use of any affliliate codes on discount/coupon sites is strictly prohibited. If an afflitiate code is being used on one of these sites we reserve the right to delete the code and refuse commission.

We may update our privacy policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new privacy policy on this page. These changes are effective immediately, after they are posted on this page.

CONTACT US

If you have any questions or suggestions about our privacy policy, do not hesitate to contact us via the contact page.

 Last updated: 05:10:22