Refund policy
Returns | Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, if you provide us with a receipt or proof of purchase within your parcel & Return your item to our address. You (The Customer) is responsible for the return postage costs. Please see the return address below:
Ben Simpson Furniture
Unit 6E, Rudgwick Brickworks
Lynwick Street, Rudgwick
Horsham
RH12 3UW
United Kingdom
Refunds | Once your return is received and inspected, your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@bensimpsonfurniture.com.
Sale items (if applicable)
Only regular priced items may be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@bensimpsonfurniture.com and send your item to:
Ben Simpson Furniture Ltd
Unit 6E, Rudgwick Brickworks
Lynwick Street, Rudgwick
HORSHAM
RH12 3UW
United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. Unfortunately, we can't guarantee that we will receive your returned item.