National strike action dates formally notified by the CWU 

The CWU has formally notified Royal Mail they plan to call on their members who collect, sort and deliver parcels and letters to take national strike action on Wednesday 14 December, Thursday 15 December, Friday 23 December and Saturday 24 December 2022.

Parcelforce Worldwide has well-developed contingency plans, but we cannot fully replace the daily efforts of our frontline workforce. We’ll be doing what we can to keep services running, but we are sorry this planned strike action is likely to cause you some disruption.

Royal Mail and CWU update

Following several months of talks between Royal Mail and Communication Workers Union, including ACAS facilitation, Royal Mail has shared a best and final offer for pay and change. The revised offer includes extensive improvements that have been made during the negotiations with the CWU, including an enhanced pay deal for Parcelforce of 7% over 18 months and a number of other concessions to terms and agreements. The offer is subject to agreeing a programme of change with the CWU.

We’re urging CWU leadership to accept the change and pay offer, call off future damaging strike action, for the good of our customers and our people. We apologise to our customers for the inconvenience the CWU's continued strike action will cause. We are doing all we can to minimise delays and keep people, businesses and the country connected.

Ad hoc collections

Ad hoc collections have been suspended until further notice for all postcodes covered by the below depots. We apologise for any inconvience this may cause.

DPD Disruption

"We are experiencing short delays to our next-day delivery service in a small number of locations, as a result of the industrial action at the Royal Mail, which has had a huge knock-on effect across the entire industry

"As a result of the industrial action, we have seen an increase in demand for our services, as shippers seek alternatives to the Royal Mail in the UK.

"While the service is unaffected in most areas, we have today temporarily suspended next-day deliveries to around 5% of postcodes in the UK. The expected delays of 24 to 48 hours and the postcodes impacted are shown on our website.

"Where delays do occur, we update the parcel recipient directly where our customers have provided us with their contact details.

"Any delays at this time of year are hugely regrettable and while the underlying issues here are outside of our control, we would wish to reassure retailers and parcel recipients that our team is doing everything possible to minimise the impact on next-day deliveries."