This guarantee covers normal domestic use only, commercial use is not covered; it does not cover faults caused by, wilful damage, neglect, misuse, inappropriate cleaning, accidental damage & bespoke items. It also doesn't include water damage and other events outside Ben Simpson Furniture’s control.
Any product which is exposed to extreme heat, i.e., An open fire, or radiator, etc. can cause distortion in the wood which will not be covered under this guarantee. The guarantee is only valid for products purchased, installed and used in the United Kingdom.
Wood has natural characteristics such as, shrinkage, swelling, surface splitting and minor movement due to the change in temperature and humidity. This won’t affect the durability or lifespan of your furniture or shelving. Movement within the wood is completely normal & in most situations we feel this adds character to the product.
These natural movements are not structural defects, therefore are not covered in this guarantee.
Due to varying weather conditions we cannot guarantee our Garden furniture under our lifetime guarantee. We suggest covering or storing your garden furniture inside during winter months to avoid any unnecessary weathering of the timber.
You may return any item within 30 days of purchase for a full refund. Any return costs will be covered by the customer. The original purchaser must contact the company within this 30 day Period.
If for any reason there is a fault with an item the goods should be returned to Ben Simpson Furniture, this return cost will be covered by ourselves. At our discretion, we will either refund the purchase price or repair the damage and return the goods to you. If the damage is unrepairable, we will remake your order. This constitutes our sole obligation under this guarantee.
Due to a continuous product development. If in our opinion the product has failed under the terms of the guarantee and a replacement is offered but identical goods are no longer available, Ben Simpson Furniture will replace it with our nearest equivalent product.