Our Guarantee
This guarantee covers normal domestic use only, commercial use is not covered; it does not cover faults caused by, wilful damage, neglect, misuse, inappropriate cleaning, accidental damage & bespoke items. It also doesn't include water damage and other events outside Ben Simpson Furniture’s Control.
Any product which is exposed to extreme heat, i.e., An open fire, or radiator, etc. can cause distortion in the wood which will not be covered under this guarantee.
The guarantee is only valid for products purchased, installed and used in the United Kingdom.
Wood Characteristics
Wood has natural characteristics such as, shrinkage, swelling, surface splitting and minor movement due to the change in temperature and humidity.
This won’t affect the durability or lifespan of your furniture or shelving and movement within wood is completely normal. We feel this adds character to the product.
These natural movements are not structural defects, therefore are not covered in this guarantee.
Returns
You may return any item within 30 days of purchase for a full refund. Any return costs will be covered by the customer. The original purchaser must contact the company within this 30 day Period.
If for any reason there is a fault with an item the goods should be returned to Ben Simpson Furniture, this return cost will be covered by our company and at our discretion we will refund the purchase price or repair and return the goods to you or send new goods or parts to you as a replacement, this shall constitute our sole obligation under this guarantee.
Due to a continuous product development. If in our opinion the product has failed under the terms of the guarantee and a replacement is offered but identical goods are no longer available, Ben Simpson Furniture will replace it with our nearest equivalent product.
