Your Delivery
Your Delivery
All UK orders are delivered within 3 - 5 working days
What happens now?
Once your order has been received, the items will be built and dispatched within 2 working days.
First Stage | Packaging
Once we have handmade your order, we carefully package it up using our 100% recyclable cardboard ready for delivery.
Your order will be checked, scanned & collected from our workshop. This is when you will receive a dispatch notification.
Second Stage | Tracking
You will be contacted by DPD or Parcelforce with a delivery date and tracking number.
Both couriers will give you a 2-hour time slot and in most circumstances live tracking updates.
By including your Email and Mobile Number, it allows you to receive as much detailed tracking as possible.
Final Stage | Delivery
You can track your parcel during delivery using the links above or through your dispatch email.
Make sure you have a 'SAFE PLACE' confirmed with the courier company if you won't be at home. This is very important for a stress free delivery process!
Ben Simpson Furniutre
DELIVERY DAY ESTIMATES
When placing a UK order on:
Monday - Estimated delivery Thursday | Friday
Tuesday - Estimated delivery Thursday | Friday
Wednesday - Estimated delivery Monday | Tuesday
Thursday - Estimated delivery Monday | Tuesday
Friday - Estimated delivery Wednesday | Thursday
Weekend - Estimated delivery Wednesday | Thursday
Important
International Orders
We're unable to sell items outside of the United Kingdom.
Unfortunately this means we can't ship to Germany or Ireland.
No-Quibble Returns
If you are not 100% happy with your order you can return it within 30 days - with no questions asked and no hard feelings either. Any return costs are covered by the customer, simply follow the steps below for a quick return...
The Return Form
The first step is to fill in the returns form located at the back of the fitting instructions.
Providing us with your order number will help speed up the return process. Once we receive the parcel back, we will issue a refund.
To reprint your Returns form | Click Here
Re-package
Make sure you include the returns form with your returned order. Please wrap your return as securely as possible to avoid damage in transit.
Please re-use the packaging where possible as this helps to limit waste.
Send It Back
Once the parcel is all packed up and ready to go, just send it back to our workshop. Return costs are covered by the customer.
We suggest using a company called Parcel Monkey or Parcel2go, they offer exceptional rates and services.
Choose the link below to book your Return...
