WHAT TO EXPECT
Once you place your order with us, you will receive an email confirming your order along with a tracking number, the tracking will become available 24hours before delivery.
We always ask for your email & mobile number with every order. This allows us to make sure you get as much information from our couriers regarding your delivery as possible. You will receive a notification message specifying the delivery date, a 2-hour time slot and in most circumstances live tracking updates.
Parcelforce will only deliver Monday - Friday and will require a signature on delivery.
Please give us a call if you want anymore information regarding a delivery.
DELIVERY DAY ESTIMATES
When placing an order on:
Monday - Estimated delivery will be Thursday | Friday
Tuesday - Estimated delivery will be Thursday | Friday
Wednesday - Estimated delivery will be Monday | Tuesday
Thursday - Estimated delivery will be Monday | Tuesday
Friday - Estimated delivery will be Wednesday | Thursday
Weekend - Estimated delivery will be Wednesday | Thursday
ABOUT THE PARCEL
OUR BRAND
We always have you in mind. This is why all our packaging has been specifically designed to protect your order during delivery.
Once your order has been checked and packaged in our branded boxes it has had the final stamp of approval before delivery.
ABOUT THE RETURN
RETURNING AN ORDER?
It is important to us that you're happy with your order but we understand sometimes you may want to return an item.
We offer a full 30 days returns policy. Any return costs will be covered by the customer. Please fill in the returns form and include it with the returned item to ensure a speedy refund.
Learn about our process & the different raw materials which go into building your one of a kind rustic furniture. Follow the journey your order takes form start to finish.
All of our products are handcrafted to order for each individual customer. We put so much care into manufacturing our furniture all our products are guaranteed for life.
We use the most reliable couriers to ensure delivery to your door within 3-5 working days. We can deliver anywhere in the United Kingom & a wide range of countries across Europe.
