Wooden shelving delivery & returns Wooden shelving delivery & returns

Free UK Delivery

All orders placed online will be delivered within 10-14 working days
Handmade wooden products

Packaging

We carefully & securely package your order using 100% recyclable cardboard ready for delivery.

Your order will be checked, scanned & collected by our couriers directly from our workshop. This is when you will receive your dispatch notification.

Ben Simpson Furniture notifications

Tracking

You will be contacted by DPD or Parcelforce with a delivery date and tracking number as soon as your order has been dispatched.

Both couriers will give you a 2-hour time slot and in most circumstances live tracking updates.

Please include your Email and Mobile Number with your order to receive the maximum amount of tracking information.

Ben Simpson Furniture Delivery service

Delivery

We use an EXPRESS 24 HOUR delivery service from leaving our workshop to being delivered.

You can track your parcel during delivery using the links above or through your dispatch email.

All our couriers require a signature when delivering unless you have a 'SAFE PLACE' requested.

International and europe delivery
International Orders

All orders placed outside of the United Kingdom will have slightly longer lead times and a Delivery Charge. The delivery charge and lead time will be highlighted at checkout before you pay.

We pay all IMPORT VAT on behalf of the customer so there is NO Delay or ADDITIONAL VAT to pay when receiving your order!

Ben Simpson Furniture - handmade wooden products workshop

No-Quibble
Returns

If you are not 100% happy with your order you can return it within 30 days - with no questions asked and no hard feelings either. Any return costs are covered by the customer, simply follow the steps below for a quick return...

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The Return Form

The first step is to fill in the returns form located at the back of the fitting instructions.

Providing us with your order number will help speed up the return process. Once we receive the parcel back, we will issue a refund.

To reprint your Returns form | Click Here

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Re-package

Make sure you include the Returns Form with your returned order. Please package your return as securely as possible to avoid damage in transit.

Idealy please re-use our packaging where possible as this helps to limit unessesary waste.

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Send It Back

Once the parcel is all packed up and ready to go, just send it back to our workshop. Return costs are covered by the customer.

We suggest using a company called Parcel Monkey or Parcel2go, they offer exceptional rates and services.

Choose the link below to book your Return...

Parcel Monkey or Parcel2go