Get in Touch

Got a question? We are always here to help

Our Contact Details:

 Email: help@bensimpsonfurniture.com

 Phone Number: 01403 582740

Address: Ben Simpson Furniture, Rudgwick Brickworks, Lynwick Street, Horsham, RH12 3UW

Our office hours: 

Monday | 10am - 4.30pm
Tuesday | 9am - 4.30pm
Wednesday | 9am - 4.30pm
Thursday | 9am - 4.30pm
Friday | 9am - 12.00pm
Weekends | Closed

Contact Form

One of our dedicated customer service team will get back to you pretty quick!

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FREQUENTLY ASKED QUESTIONS

If you need help with any colour choices, our wax colours page will tell you everything you need to know about each wax finish.

Alternatively we do sell colour sample packs which allow you to see the colours in your own home, you can order them here: Sample Packs

All our products are handmade to order which allows us to easily cut bespoke lengths up to 200cm.

To order a bespoke length up to 140cm

1.Select the product you like
2.Choose the closest length
3.Add to cart

You can then specify your bespoke length in the ORDER NOTES section in your basket.

If you would like a length above 140cm please fill out the contact form with your enquiry and we can give you a quote.

Yes, we can manufacture all our shelves up to 200cm.  There will be an oversized delivery charge of £32.50 on all orders above 140cm.

If you want to order an oversized shelf please fill out the contact form with the product details and size you require. 

One of our team will get back to you with quote and if you are happy to proceed we will setup a bespoke order for you. 

Please call us as soon as possible on 01403 582740 or send an email to:help@bensimpsonfurniture.com

Everything is handmade to order, so we will do our best to accommodate this for you. 

When messaging us, please Include: Your Name,  Order Number,  Shipping Postcode.

Our return form will be inside the fitting instructions, just fill this out to ensure a speedy refund.

The customer is responsible for the returns postage cost.

We suggest using one of the courier comparison sites below. Parcel 2 Go or Parcel Monkey both offer great rates from multiple courier companies, giving you lots of choice. 👍

As soon as we receive the order back at our workshop we will issue you the full refund.

Our returns address is:

Ben Simpson Furniture,
Unit 6E Brickworks,
Lynwick Street,
Rudgwick,
HORSHAM
RH12 3UW 

Once you place your order with us, you will receive an email confirming your order.

This will include either a Parcelforce or DPD tracking number, the tracking will become available 24 hours before delivery.

To track your parcel, choose the service below:

PARCELFORCE TRACKING

DPD TRACKING

Ben Simpson Furniture

Unit 6E, Rudgwick Brickworks
Lynwick Street, RH12 3UW

Mon - Fri - 9:00am - 16:30pm
Weekends - Closed

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